Privacy Policy

SECURITY - ENSURE PRIVACY

1. Security: The Company recognizes the issue of data and transaction security as a matter of major importance and for this reason takes all the necessary measures to ensure them. The website protects its members from any data interception using the data encryption method. Customer details are not disclosed to third parties and during your browsing on the website they remain encrypted and therefore not visible to unauthorized third parties. Encryption applies to all stages and all transaction procedures and the sending of your personal data-elements to and from the Website, such as the shopping cart, the wish list, your personal registered user page, the registered user account creation page (log in), in the order form, during the transfer of data to and from the company, etc. Also during the process of making payments with a credit/debit/prepaid card, the card details are protected by the encryption method. The data remains encrypted and is not disclosed to any 3rd party. The codes used for your identification are a) the User Name (e-mail or username) and b) the Security Code (password), which each time you enter them provide you with absolute security access to your personal information. You can change the above codes at any time and as often as you wish. The only person who has access to your details is you through the above codes and you are solely responsible for maintaining their confidentiality and concealment from third parties. In the event of its loss or leakage, you should notify us immediately, otherwise our Company is not responsible for the use of the secret Security Code by an unauthorized person. We recommend that, for security reasons, you change the above codes at regular intervals and avoid using the same and easily detectable codes, using if possible, not only letters and numbers, but also symbols for and creating your codes .

2. Confidentiality of Transactions: All information transmitted by the user/consumer/visitor/member to the Website is confidential and the Company has taken all necessary measures to ensure that it is used only to the extent deemed necessary in the context of the services provided. Some of the measures taken are as follows:

Authorized employees only have access to your transaction information and only when necessary, e.g. to process your requests.
The Company does not discloses the details of customers and their transactions, unless it has written authorization from you or is required to do so by a court order or decision of another public authority.
In the event that the Company uses third parties for the sub

What is personal data?

Personal data is information that can be attributed to you. These include, for example, information such as name, full address, email address and telephone number. In addition, during each visit to our website, further data is collected automatically for technical reasons, such as the IP address, which the internet access provider has on your computer for connecting to the internet, or information about the website from the which you visited our website, or in relation to the internet browser used by you (technical information). This technical information may, in individual cases, constitute personal data. As a general rule, we use technical data, however, only to the extent that this is necessary for technical reasons, for the operation and protection of our website against attacks and abuse, as well as in pseudonymous or anonymous form for statistical purposes.

How we use your personal data

We collect, process and use your personal data, in particular when you visit lapupa.gr, when you register on lapupa.gr, or you connect to an existing customer account, or when you order products on lapupa.gr. We only use your data in accordance with applicable legal provisions and this privacy policy, as well as with your consent, as the case may be. In many cases, data is also only used in pseudonymous or anonymous form.

Log files

During your visit to the pages of lapupa.gr, the following data will, as a rule, be stored for technical reasons in the so-called log files:

The IP address (Internet Protocol address) of the access computer

the website from which you are visiting us (recommendation)

our websites you visit

the date and duration of the visit

browser type and browser settings

operating system

Data will be stored as a technical precaution to protect data processing systems against unauthorized access.

Using a pseudonymous profile

Within the legal framework, we may, for the purposes of advertising, market research and to adapt our services to meet the needs of our customers, create and evaluate the use of pseudonymous profiles, but only to the extent that you have not exercised your legal right to object at any time to the use of your data (please see information on the right to object).

Use of cookies

We use so-called cookies on our websites. Cookies are text files that allow us to make your visit to our website as comfortable as possible. This includes, for example, the default settings for the presentation of our website or shopping cart functions, as well as the possibility of single registration, so that you only have to register on our website once, even when you want to use the offers products of our partners. Cookies contain a unique combination of letters/numbers that identifies the browser used by you. These cookies are stored on your computer temporarily and are only transmitted to our server when you visit our website. We mainly use session cookies, which are not stored on your hard drive and are deleted when the browser is closed or after longer periods of inactivity.

You can view and delete cookies stored on your computer, and control how cookies are generally handled through your web browser settings. You can get more information on this topic from the manufacturer or through the "Help" function of your internet browser. Please note that lapupa.gr functions may be limited or unavailable if you do not allow cookies.

Use of Google Analytics

The website uses Google Analytics, a web analysis service offered by Google Inc. ("Google"). Google Analytics uses so-called "cookies", which are text files stored on your computer, to help the website analyze how the user uses it. The information extracted from the cookie about your use of the website will generally be transmitted to and stored by Google on servers in the USA. Your IP address will be truncated by Google, but only within EU Member States or other contracting parties to the agreement on the European Economic Community. Only in exceptional cases is the full IP address sent and shortened by Google servers in the USA. On behalf of the website operator, Google will use this information to evaluate your use of the website, to compile reports on website activity for website operators and to provide other services related to website activity. and online usage to the website provider. Google does not associate the IP address transmitted by your browser with other data it owns. You can refuse the use of cookies by selecting the corresponding settings in your browser. You can further prevent the collection and use of data by Google (cookies and IP) by downloading and installing the available browser plug-in via the following link: https://tools.google.com/dlpage/gaoptout?hl=de.

As an alternative to the addition of the browser or between browsers on mobile devices, you can install an opt-out cookie by entering the link by clicking here, which prevents the future collection of your data within the framework of Google Analytics when you visit this website. The function persists until the cookie is deleted. If the cookie is deleted, it is enough to recall the link again.

For information about the terms of use and data protection of Google Analytics, please visit the following pages:

https://www.google.com/analytics/terms/us.html

https://www.google.de/intl/en-GB/policies

We use Google Analytics to evaluate data from the Double-Click cookie for statistical purposes. You can disable the use of this cookie with the help of Ads Manager and by entering the following link: https://www.google.com/settings/ads/onweb/?hl=en.

We also use Google Double-Click Display Tags to support online advertising and to analyze your use of our website. These tags are not used to transmit personal data to Google Double-Click. Details of the management of your data by Google Double-Click, the use and deactivation of the relevant cookies can be found in the data protection policy of Double-Click: https://support.google.com/adsense/answer/2839090?hl= en

We also use Google Remarketing, a Google advertising service whereby previous visitors to the website can receive targeted advertising. It uses cross-device remarketing with Google AdWords and DoubleClick. If you have agreed to Google linking your online and browsing history to your Google Account, Google uses information from your Google Account together with data from Google Analytics to personalize advertising and to create target group data for repeat advertising between devices. As a Google user you can format your ad settings and disable personal ads in My Account. In addition, you can prevent data processing by Google by downloading and installing the available navigation plugin via the following link: https://tools.google.com/dlpage/gaoptout?hl=en.

Upon completion of your registration, you have saved a Login code (Username) and a secret Security Code (Password), which every time you register them provide you with absolute security access to your personal information. You are given the possibility to change the password as often as you wish. The only one who has access to your information is you through the above codes and you are solely responsible for maintaining its confidentiality from third parties. In the event of its loss or leakage, you should notify lapupa.gr immediately, otherwise it is not responsible for the use of the secret code by an unauthorized person.

When you register and are logged in, or when you place an order, or when you are logged in and attempt to place an order but do not complete it, we collect, process and use the personal data and information you provide within the framework of applicable personal data protection legislation character. We may use your product and service details when attempting to place an order in order to contact you at the details you provided to us when you registered, in which case you provide us with your consent. The information we request from you in order to make the services you need possible are marked as required fields on the forms. Other information is optional. For the conclusion and performance of contracts, we request, as appropriate, contact information such as name, address for delivery and billing, as well as information about the payment method you have chosen. In addition, we use your data to maintain our customer database so that only relevant data is stored there. In order to avoid typing errors and to ensure that the items you have ordered have actually been received by you, we check that the address you have entered is complete and accurate.

Transmission of information and special promotions and other updates

We use your data to transmit the information you have ordered or attempted to order from the range of products and for other promotional actions from lapupa.gr to the email address provided by you. You can disable this email feature at any time.

Certain informative communications which are necessary for the performance of the contract and the operation of lapupa.gr, for example regarding services (e.g. confirmation of registration, information from the customer service department) or with a package subject to charges ( e.g. order confirmation, contract-related documents, payment processing) cannot be deactivated. Such notifications will be sent to the contact information provided by you.

AND MORE

We store and use your data when you contact us by phone, e-mail or via our contact form, or when you wish to send us information in some other way and you therefore transmit your data to us for the purpose this.

In addition, we store and use personal data and technical information to the extent necessary to prevent or prosecute abuse or other illegal behavior on our website, e.g. to maintain data security in the event of attacks against our IT systems. Finally, we store and use your data, to the extent that we are legally obliged to do so, such as in view of an official directive or a judicial or other decision of the Authorities, as well as to safeguard our rights and claims, as well as to legal defense.

To whom we transfer your personal data

When transmitting your personal data, we always ensure the highest possible level of security. Therefore, your data will only be transmitted to service providers and partner companies, which have been carefully selected and contractually bound in advance. In addition, your data is only transmitted to entities located within the European Economic Area and therefore subject to the strict EU legislation on the protection of personal data, or to those who are committed to compliance based on corresponding security standards.

Transmission to service providers

Regarding the operations of lapupa.gr and for the execution of contracts, various service providers work for us, e.g. for central IT services or the hosting of lapupa.gr, for payment and delivery of products, to whom we transmit the necessary information (e.g. name, address) to fulfill their duties.

Some of these companies work with us as external data processors, and therefore use the data provided only in accordance with our instructions. Therefore, we have entered into agreements with these companies referring to taking security measures and monitoring these measures on a regular basis.

In contrast to external data processing, we transfer data to third parties in connection with the performance of contracts in the following cases:

For the delivery of goods to transport companies and to companies providing postal services, as specified by placing the order.

To check products that have been returned to us for repair or replacement.

To pay for the goods to the payment service providers you specify when placing the order. In case of payment by credit card, it is carried out through epos, Alphabank's electronic payment system. In case of payment via PayPal, it is carried out and processed by PayPal (Europe) S.àr.l. etCie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg, no. commercial register: R.C.S. Luxembourg B 118 349. In case of payment via electronic bank deposit, it is carried out and processed by ALPHABANK.

During the payment process, we do not record or store payment information during that transaction, such as credit card numbers or other banking or other information. You provide this information directly to the respective payment service provider exclusively.

Transfer to third parties

Finally, we pass on your data within the framework of the application of existing data protection laws to third parties or to official authorities if we are legally obliged to do so due to an official directive or court order, or we have the right to do so, for example, because this is necessary for the prosecution of criminal offences, or for the protection and enforcement of our rights and claims.

Data Security

The security of your personal data is a high priority for us. Therefore, we protect your data, stored with us through technical and organizational measures to effectively prevent loss or misuse by third parties. In particular, our employees, who process personal data, are committed to maintaining confidentiality. To ensure the confidentiality of the data transfer, lapupa.gr uses the SSL encryption protocol (Secure Sockets Layer) which is currently the most secure platform for online commercial transactions. The SSL protocol encrypts all personal information, credit card number, name and address, so that it cannot be read or changed in transit over the Internet. The SSL (Secure Sockets Layer) protocol is the global standard for certifying websites to web users and for encrypting data between web users and web servers. All information sent with the SSL protocol is protected by a special function that automatically checks if the data has been changed during the transfer. In order to ensure the long-term protection of your data, the technical security measures are regularly monitored and, if necessary, adapted to the respective prevailing technology standards.

Your rights

You have a legal right to be informed about your personal data stored with us, as well as to request its correction or deletion. The fastest, simplest and most convenient way to assert these rights is to log into your customer account and immediately edit your data stored there, or delete your customer account completely. Data that we are required to store due to legal, statutory or contractual obligations to retain commercial documents will be locked rather than deleted to prevent their use for other purposes.

Consent, right to object

To the extent that we will use data for a purpose which, according to the legal provisions, requires your consent, we will always ask for your express permission and link the permission you grant in accordance with the provisions on data protection. Once granted permission can be revoked at any time, with effect for the future and/or you can object to future uses of your data for advertising, market research and opinion purposes. Please understand that implementing your objection/revocation of consent may take some time for technical reasons and that you may continue to receive notices from us in the meantime.

For the purposes of withdrawing your consent or objecting, a simple notification of these to us is sufficient. For this purpose, you can use the following contact details without any charge, apart from the costs of your connection provider:

By mail: "LAPUPA EPE" and with d.t. "lapupa.gr", based in Heraklion, Crete, at Averof 8, P.K. 712 01.

By email: info@lapupa.gr. To the extent that you receive information from us by e-mail, you can even more easily by clicking on the link included in the e-mail.

Linking to websites of other companies

lapupa.gr may contain links to the websites of other companies. We are not responsible for the data protection measures of the external websites that you may access through these links. Please be informed in relation to the protection of your data on these external websites.

Changes to this Privacy Notice

We wish to always present our customers with attractive product offers and therefore constantly adapt our product range to our customers' wishes. Therefore, it may be necessary to renew and amend this data protection notice again. We therefore recommend that you be informed of any modifications to this page on a regular basis. To the extent that such modifications may affect the consent granted by you, we will notify you separately.

To whom do we forward personal information?

When transmitting your personal data, we always ensure the highest possible level of security. Therefore, your data is only transmitted to service providers and partner companies, which have been carefully selected and contractually bound in advance. When you contact the Lapupa.gr store or our customer service hotline, in case of questions, complaints or requests, they receive access to your data in order to be able to process your request.

The rights to your personal data

You have a legal right to be informed (right of access) about your personal data stored with us, as well as a right to correction, deletion and objection. Personal data, which we have to store due to legal, statutory or contractual obligations to retain commercial documents will be locked instead of deleted, in order to prevent its use for other than lawful purposes. As long as the relevant legal obligation to maintain will disappear, they will also be deleted. Your personal data will be kept on the basis as long as there is a legitimate interest, after that they will be deleted.

Consent, withdrawal / right of appeal

To the extent that we use data for a purpose which, according to legal provisions, requires your consent, we will always ask for your express permission and store the permission you give in accordance with data protection provisions. Once granted permission can be revoked at any time, with effect for the future and/or you can object to future uses of your data for advertising, market research and opinion purposes. Please understand that implementing your objection/revocation of consent may take some time for technical reasons and that you may continue to receive notices from us in the meantime. To withdraw your consent or to raise an objection, a simple message to us is sufficient. For this purpose, you can use the following contact details without any further charge, beyond the basic shipping costs or the costs of the connection provider:

By mail: "LAPUPA EPE" and with d.t. "lapupa.gr", based in Heraklion, Crete, at Averof 8, P.K. 712 01.

By email: info@lapupa.gr. To the extent that you receive information from us by e-mail, you can even more easily by clicking on the link included in the e-mail.

If you receive information from us by email, you can even more easily stop receiving it by clicking on the link included in the email and following the instructions. To be informed, edit or change your preferences regarding your registration and the cookies we store, click here

In case you are a non-registered user and no longer wish to receive updates and informative material, please send an informative email through the communication of our website with your details so that we can permanently delete you from the recipients of our updates.